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AUSTRALIA

SCANLAN THEODORE DELIVERS NATIONWIDE WITH STARTRACK FOR A FLAT RATE OF $10

Orders placed prior to 12pm will be dispatched same day or the following business day if purchased over the weekend or on a public holiday. Once dispatched, domestic orders will be delivered within 1-3 business days, depending on your location. Any parcel over 10kgs may occur additional shipment fees.

All parcels require a signature upon delivery, Scanlan Theodore does not offer ‘Authority to Leave’.

If the address provided is unattended, an attempted delivery card will be left and your parcel will be redirected to the nearest Post Office.

If delivery is to a business address the name of the business is required, without this information StarTrack is unable to deliver your parcel.

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at customercare@scanlantheodore.com


DELIVERY DURING SALE PERIODS

*During any SCANLAN THEODORE SALE period, orders are subject to delay due to the volume of orders received within these periods which will impact the time we can dispatch orders and get them to you. We apologise in advance for any inconvenience this may cause. Please allow an additional 3-5 business days for dispatch of your order during this time. Once your order has been shipped, normal shipping times apply.



INTERNATIONAL

SCANLAN THEODORE DELIVERS INTERNATIONALLY WITH DHL EXPRESS FOR A FLAT RATE OF AU $35

International orders will be delivered within 1-7 business days depending on your location.

All parcels require a signature upon delivery. If the address provided is unattended, an attempted delivery card will be left or DHL will contact you via email. Your parcel will be redelivered the following day with an option to reschedule the delivery.

You are currently on our Australian based site, which ships to the following international locations:
New Zealand
Oceania
Asia

Depending on the destination country and purchase value of your order, you may be required to pay duties and taxes. It is the responsibility of the receiver to pay for this charge, not Scanlan Theodore. Scanlan Theodore is unable to refund duties and taxes for international orders that are returned. Should you require further information regarding duties and taxes please contact your local customs office.

Please note Scanlan Theodore does not deliver to PO Box or Parcel Locker addresses, these may be subject to cancellation.

As a valued customer of SCANLAN THEODORE, we would like to thank you for your purchase. At SCANLAN THEODORE, we pride ourselves on luxurious well-crafted designs with devotion to modern aestheticism. In the instance that you may need to return one of your items, the following terms and conditions apply.


FULL PRICE ITEMS
Full priced items purchased online are eligible for a full refund or exchange.


SALE ITEMS
Sale items purchased online are final and not eligible to be returned. We do not offer refunds on any Sale items purchased online unless deemed faulty.


CONDITIONS OF RETURN
Please ensure the below conditions are met, before submitting your return request;

— The goods are returned within 7 days of receiving order.

— Item(s) must be in perfect condition and must not have been worn, altered, damaged or washed. Be careful of make-up rubbing off on garments. In the result of this happening we will be unable to accept your return.

— Item(s) must be in original packaging with all tags attached, including shoe boxes and dust bags. All shoes must be tried on a carpeted surface to avoid scuff marks until you have decided to keep them.

— The following items are non-refundable/exchangeable due to health restrictions: swimwear, intimates and jewellery.

SCANLAN THEODORE reserves the right to reject returns that do not comply. Please note, we cannot accept returns in store for items purchased online or return items to online from in store.


EXCHANGES
We can offer an exchange if you want to swap your item for a different size or equal value. Exchanges are subject to availability once your return is received by Customer Care. If we are unable to fulfil your request, we will be touch via email or phone.


SCANLAN THEODORE QUALITY GUARANTEE
If an item is assessed and considered as faulty SCANLAN THEODORE offers a number of suitable solutions if contacted within 7 days of receipt. Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.


RETURNS PROCESS
1. Email Customer Care at customercare@scanlantheodore.com to request a return authorisation number.

2. Fill out the Online Returns Form provided.

3. Place the item(s) in the original shipping box, together with this returns form.

4. Please send the package to:

SCANLAN THEODORE

Attn: Customer Care — Returns

32 River Street

South Yarra, 3141

VICTORIA


SCANLAN THEODORE are not liable for the loss or damage of garments in return transit. We recommend sending the item via a traceable delivery method and keep record of your tracking number. Please note original shipping charges are non-refundable and charges for returned items are responsibility of the customer.


RECEIVING A REFUND
Once your return is received by Customer Care, the item(s) will be assessed to ensure it complies with our policy and a return outcome will be determined within 5 working days. Your refund will be credited to the original payment method. Successful returns can take up to 5 business days to appear in your account due to varying processing between payment providers. In the event of an unsuccessful return outcome, a member of our Customer Care Team will contact you.


Last updated: October, 2019

DO I NEED AN ACCOUNT TO PLACE AN ORDER?
An email address is all you need to start the order process. We recommend that you register for a Scanlan Theodore account to view your orders, past purchases and save your details to allow for a faster check out in the future.

WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?
To re-set your password, click the Forgot your password? link on the sign in page. Please note, for security reasons we are unable to send your old password via email.

HOW DO I CHANGE MY ACCOUNT DETAILS?
You can view past and present orders in your account by clicking the Register/Sign In button. If you need to change your account/personal details, please contact Customer Care who will be able to assist you further.

HOW WILL I KNOW IF YOU RECEIVED MY ORDER?
Once your order has been placed you will receive an order confirmation email. If any details on your order confirmation email are incorrect please contact Customer Care.

WHAT IF I HAVEN'T RECEIVED A TRACKING NUMBER?
If you haven’t received your tracking number, please contact Customer Care who will be able to assist you further.

WHAT COUNTRIES DO SCANLAN THEODORE SHIP TO?
You are currently on our Australian based site, which ships to the following locations:
Australia
New Zealand
Oceania
Asia

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Amex, Visa and Mastercard for all online orders.

CAN I MAKE AN OVER THE PHONE PAYMENT?
If you would like to make an over the phone order, please contact your local boutique who will be more than happy to assist you further.

CAN I CHANGE AN ORDER I'VE PLACED?
Customer Care are unable to make changes or exchange item(s) to an order once it’s been placed. If you have ordered an incorrect item, size or colour please contact Customer Care for further assistance.

CAN I RETURN AN ITEM THAT WAS PURCHASED ONLINE, IN STORE?
We do not accept online returns in store. All orders placed online must come back to the online boutique.

CAN I RETURN AN IN STORE PURCHASE ONLINE?
No, the online boutique can only accept returns purchased via the website.

CAN I COLLECT MY ORDER IN STORE?
Unfortunately, we do not offer store pick up as a delivery option. All orders purchased online will be delivered to the address entered at check out.

HOW DO I RETURN AN ITEM PURCHASED ONLINE?
1. Contact Customer Care at customercare@scanlantheodore.com to request a return within 7 days of receiving your order.
2. Fill out the online returns form provided.
3. Place the item(s) in the original shipping box, together with your returns form.
4. Send package to:
SCANLAN THEODORE
Attn: Customer Care - Returns
24-30 River Street
South Yarra, VIC
Australia, 3141

In order to receive a refund on full priced item(s) the product must be returned in its original condition. Once the return has been received it will be checked and a member of the customer care team will be in contact.

HOW DO I EXCHANGE AND ITEM PURCHASED ONLINE?
Scanlan Theodore are unable to exchange item(s) purchased online. If you have ordered an incorrect item, size or colour please contact Customer Care for further assistance.

HOW DO I PACKAGE MY ITEM FOR RETURN?
Please complete the return request form received with your original package. Place the item(s) in the original shipping box, together with your return request form. Send back to Customer Care via registered post within 7 days of receiving your order. Please note that the customer is responsible for these costs. For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse. To see if your eligible for a return, please read our full returns policy.

HOW LONG DOES A REFUND TAKE?
Once you have returned your item(s) to us, please allow up to 5 business days for us to process your return. You will receive a confirmation email regarding the outcome of your return. Please allow a further 3 business days for the funds to appear in your account if you have been approved for a refund.

CAN I USE AN IN STORE CREDIT NOTE/GIFT VOUCHER FOR AN ONLINE ORDER?
A credit note/gift voucher issued from a boutique cannot be applied to an online purchase. Please contact your local boutique who will be more than happy to assist you further.

HOW DO I USE AN ONLINE CREDIT NOTE?
Once your return has been issued into a credit note you will receive an email containing your voucher code. At checkout, enter this code into the box provided and click apply. You will see the credit amount deducted from your order total.

CAN I PURCHASE A GIFT VOUCHER ONLINE?
No, gift vouchers can only be purchased from boutiques. 

DO I HAVE TO PAY DUTY AND TAX ON MY ORDER?
Depending on the destination country and purchase value of your order, you may be required to pay duties and taxes. It is the responsibility of the receiver to pay for this charge, not Scanlan Theodore. Should you require further information regarding duties and taxes please contact your local customs office.

DO YOU OFFER AFTERPAY?
No we do not offer afterpay however layby is available in all boutiques.

Delivery

AUSTRALIA

SCANLAN THEODORE DELIVERS NATIONWIDE WITH STARTRACK FOR A FLAT RATE OF $10

Orders placed prior to 12pm will be dispatched same day or the following business day if purchased over the weekend or on a public holiday. Once dispatched, domestic orders will be delivered within 1-3 business days, depending on your location. Any parcel over 10kgs may occur additional shipment fees.

All parcels require a signature upon delivery, Scanlan Theodore does not offer ‘Authority to Leave’.

If the address provided is unattended, an attempted delivery card will be left and your parcel will be redirected to the nearest Post Office.

If delivery is to a business address the name of the business is required, without this information StarTrack is unable to deliver your parcel.

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at customercare@scanlantheodore.com


DELIVERY DURING SALE PERIODS

*During any SCANLAN THEODORE SALE period, orders are subject to delay due to the volume of orders received within these periods which will impact the time we can dispatch orders and get them to you. We apologise in advance for any inconvenience this may cause. Please allow an additional 3-5 business days for dispatch of your order during this time. Once your order has been shipped, normal shipping times apply.



INTERNATIONAL

SCANLAN THEODORE DELIVERS INTERNATIONALLY WITH DHL EXPRESS FOR A FLAT RATE OF AU $35

International orders will be delivered within 1-7 business days depending on your location.

All parcels require a signature upon delivery. If the address provided is unattended, an attempted delivery card will be left or DHL will contact you via email. Your parcel will be redelivered the following day with an option to reschedule the delivery.

You are currently on our Australian based site, which ships to the following international locations:
New Zealand
Oceania
Asia

Depending on the destination country and purchase value of your order, you may be required to pay duties and taxes. It is the responsibility of the receiver to pay for this charge, not Scanlan Theodore. Scanlan Theodore is unable to refund duties and taxes for international orders that are returned. Should you require further information regarding duties and taxes please contact your local customs office.

Please note Scanlan Theodore does not deliver to PO Box or Parcel Locker addresses, these may be subject to cancellation.

Returns

As a valued customer of SCANLAN THEODORE, we would like to thank you for your purchase. At SCANLAN THEODORE, we pride ourselves on luxurious well-crafted designs with devotion to modern aestheticism. In the instance that you may need to return one of your items, the following terms and conditions apply.


FULL PRICE ITEMS
Full priced items purchased online are eligible for a full refund or exchange.


SALE ITEMS
Sale items purchased online are final and not eligible to be returned. We do not offer refunds on any Sale items purchased online unless deemed faulty.


CONDITIONS OF RETURN
Please ensure the below conditions are met, before submitting your return request;

— The goods are returned within 7 days of receiving order.

— Item(s) must be in perfect condition and must not have been worn, altered, damaged or washed. Be careful of make-up rubbing off on garments. In the result of this happening we will be unable to accept your return.

— Item(s) must be in original packaging with all tags attached, including shoe boxes and dust bags. All shoes must be tried on a carpeted surface to avoid scuff marks until you have decided to keep them.

— The following items are non-refundable/exchangeable due to health restrictions: swimwear, intimates and jewellery.

SCANLAN THEODORE reserves the right to reject returns that do not comply. Please note, we cannot accept returns in store for items purchased online or return items to online from in store.


EXCHANGES
We can offer an exchange if you want to swap your item for a different size or equal value. Exchanges are subject to availability once your return is received by Customer Care. If we are unable to fulfil your request, we will be touch via email or phone.


SCANLAN THEODORE QUALITY GUARANTEE
If an item is assessed and considered as faulty SCANLAN THEODORE offers a number of suitable solutions if contacted within 7 days of receipt. Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.


RETURNS PROCESS
1. Email Customer Care at customercare@scanlantheodore.com to request a return authorisation number.

2. Fill out the Online Returns Form provided.

3. Place the item(s) in the original shipping box, together with this returns form.

4. Please send the package to:

SCANLAN THEODORE

Attn: Customer Care — Returns

32 River Street

South Yarra, 3141

VICTORIA


SCANLAN THEODORE are not liable for the loss or damage of garments in return transit. We recommend sending the item via a traceable delivery method and keep record of your tracking number. Please note original shipping charges are non-refundable and charges for returned items are responsibility of the customer.


RECEIVING A REFUND
Once your return is received by Customer Care, the item(s) will be assessed to ensure it complies with our policy and a return outcome will be determined within 5 working days. Your refund will be credited to the original payment method. Successful returns can take up to 5 business days to appear in your account due to varying processing between payment providers. In the event of an unsuccessful return outcome, a member of our Customer Care Team will contact you.


Last updated: October, 2019

FAQs

DO I NEED AN ACCOUNT TO PLACE AN ORDER?
An email address is all you need to start the order process. We recommend that you register for a Scanlan Theodore account to view your orders, past purchases and save your details to allow for a faster check out in the future.

WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?
To re-set your password, click the Forgot your password? link on the sign in page. Please note, for security reasons we are unable to send your old password via email.

HOW DO I CHANGE MY ACCOUNT DETAILS?
You can view past and present orders in your account by clicking the Register/Sign In button. If you need to change your account/personal details, please contact Customer Care who will be able to assist you further.

HOW WILL I KNOW IF YOU RECEIVED MY ORDER?
Once your order has been placed you will receive an order confirmation email. If any details on your order confirmation email are incorrect please contact Customer Care.

WHAT IF I HAVEN'T RECEIVED A TRACKING NUMBER?
If you haven’t received your tracking number, please contact Customer Care who will be able to assist you further.

WHAT COUNTRIES DO SCANLAN THEODORE SHIP TO?
You are currently on our Australian based site, which ships to the following locations:
Australia
New Zealand
Oceania
Asia

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Amex, Visa and Mastercard for all online orders.

CAN I MAKE AN OVER THE PHONE PAYMENT?
If you would like to make an over the phone order, please contact your local boutique who will be more than happy to assist you further.

CAN I CHANGE AN ORDER I'VE PLACED?
Customer Care are unable to make changes or exchange item(s) to an order once it’s been placed. If you have ordered an incorrect item, size or colour please contact Customer Care for further assistance.

CAN I RETURN AN ITEM THAT WAS PURCHASED ONLINE, IN STORE?
We do not accept online returns in store. All orders placed online must come back to the online boutique.

CAN I RETURN AN IN STORE PURCHASE ONLINE?
No, the online boutique can only accept returns purchased via the website.

CAN I COLLECT MY ORDER IN STORE?
Unfortunately, we do not offer store pick up as a delivery option. All orders purchased online will be delivered to the address entered at check out.

HOW DO I RETURN AN ITEM PURCHASED ONLINE?
1. Contact Customer Care at customercare@scanlantheodore.com to request a return within 7 days of receiving your order.
2. Fill out the online returns form provided.
3. Place the item(s) in the original shipping box, together with your returns form.
4. Send package to:
SCANLAN THEODORE
Attn: Customer Care - Returns
24-30 River Street
South Yarra, VIC
Australia, 3141

In order to receive a refund on full priced item(s) the product must be returned in its original condition. Once the return has been received it will be checked and a member of the customer care team will be in contact.

HOW DO I EXCHANGE AND ITEM PURCHASED ONLINE?
Scanlan Theodore are unable to exchange item(s) purchased online. If you have ordered an incorrect item, size or colour please contact Customer Care for further assistance.

HOW DO I PACKAGE MY ITEM FOR RETURN?
Please complete the return request form received with your original package. Place the item(s) in the original shipping box, together with your return request form. Send back to Customer Care via registered post within 7 days of receiving your order. Please note that the customer is responsible for these costs. For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse. To see if your eligible for a return, please read our full returns policy.

HOW LONG DOES A REFUND TAKE?
Once you have returned your item(s) to us, please allow up to 5 business days for us to process your return. You will receive a confirmation email regarding the outcome of your return. Please allow a further 3 business days for the funds to appear in your account if you have been approved for a refund.

CAN I USE AN IN STORE CREDIT NOTE/GIFT VOUCHER FOR AN ONLINE ORDER?
A credit note/gift voucher issued from a boutique cannot be applied to an online purchase. Please contact your local boutique who will be more than happy to assist you further.

HOW DO I USE AN ONLINE CREDIT NOTE?
Once your return has been issued into a credit note you will receive an email containing your voucher code. At checkout, enter this code into the box provided and click apply. You will see the credit amount deducted from your order total.

CAN I PURCHASE A GIFT VOUCHER ONLINE?
No, gift vouchers can only be purchased from boutiques. 

DO I HAVE TO PAY DUTY AND TAX ON MY ORDER?
Depending on the destination country and purchase value of your order, you may be required to pay duties and taxes. It is the responsibility of the receiver to pay for this charge, not Scanlan Theodore. Should you require further information regarding duties and taxes please contact your local customs office.

DO YOU OFFER AFTERPAY?
No we do not offer afterpay however layby is available in all boutiques.