Online Returns

As a valued client of Scanlan Theodore, we would like to thank you for your purchase. At Scanlan Theodore, we pride ourselves on luxurious well-crafted designs with devotion to modern aestheticism.

In the instance that you may need to return one of your items, the following terms and conditions apply to all purchases made online at scanlantheodore.com.

RETURNS POLICY - IN STORE

We do not offer refunds for in-store purchases. In-store purchases cannot be returned online. In-store purchases can be exchanged within 14 days of purchase for product or store credit only. Goods must be returned unworn, in original condition and with all tags attached. Proof of purchase must be provided.

RETURNS POLICY - ONLINE

FULL PRICE ITEMS

Full priced items purchased online are eligible to be returned for a refund, Exchange or store credit.

SALE ITEMS

All sale items purchased online are final sale and cannot be returned.

CONDITIONS OF RETURN

Please ensure the below conditions are met, before submitting your return request:
- The goods are returned to, and received by, our online warehouse within 14 days from when the shipment is delivered.
- Item(s) must be in perfect condition and must not have been used, altered, damaged or washed. Be careful of make-up or body moisturizers rubbing off on garments, accessories or other delicate fabrics. In the result of this happening, we will be unable to accept your return.
- Item(s) must be in original packaging with all tags attached, including shoe boxes and dust bags. All shoes must be tried on a carpeted surface to avoid scuff marks until you have decided to keep them.
- For all swimwear, customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
- The following items are non-refundable/exchangeable due to health restrictions: intimates and jewellery.
- Gift cards cannot be returned.

Scanlan Theodore reserves the right to reject returns that do not comply and are subject to alterations and cancellations as per our returns policy.

HOW TO MAKE A RETURN

1. Submit a return or exchange
Visit Scanlan Theodore Online Returns Portal and follow the prompts to submit your request.

2. Pack your return
United States:
Place the item(s) in the original shipping box and use the link in your return confirmation email to print your shipping label. Attach it to the top of the package, then drop it off at any FedEx location, schedule a pick up via phone or book online at fedex.com.

International:
Place the item(s) in the original shipping box and send back by a postal courier of your choice to the below address. We recommend using a trackable service. Scanlan Theodore do not cover international return costs.

Scanlan Theodore
Attn: Concierge - Returns
48-05 Metropolitan Avenue, Suite 3-09
Ridgewood, NY 113857
USA

We also recommend alerting our team via email at [email protected] with the tracking information so we will be prepared for your return.

REFUNDS

Once your online return is received by Concierge, the item(s) will be assessed to ensure it complies with our policy and a return outcome will be determined within 7 business days. Your refund will be reversed to the original payment method. minus the $25 return shipping and restocking fee. Successful returns can take up to 7-10 business days to appear in your account due to varying processing between payment providers.

In the event of an unsuccessful return outcome, a member of our Concierge Team will contact you. In this case, the customer will be responsible for all duties, taxes and shipping costs to and from the United States. These costs will be deducted from the customer return.

If your order has been sent to a destination within the US, all sales taxes charged will be refunded. For orders outside the US, we are unable to refund any customs duties and sales taxes that may have been charged. However, you may be able to recover these costs by contacting your local customs bureau directly.

EXCHANGES

If you would like to exchange an item purchased online, we suggest that you place a new order for the item you want prior to returning your original purchase. This will ensure that you exchange item is in stock. You are then welcome to return your original order for a full refund.

CANCELLATIONS & AMENDMENTS

If you have changed your mind, ordered an incorrect item, size or colour and would like to cancel or amend an order, please contact Concierge as soon as possible. Please note, orders which have already been shipped cannot be cancelled.

QUALITY GUARANTEE

If you receive an item that you believe to be faulty, please contact Concierge within 14 days of receipt. If the item is assessed and considered to be faulty, Scanlan Theodore offers a number of suitable solutions. Please note, items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.

For further information regarding your return, please see our FAQ's here.

Last updated: December 2023