Careers

About us:

Scanlan Theodore is a heritage Australian House - an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftmanship.

Founded in 1987 by Gary Theodore, the House's long-standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves - crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

About the role:

As an Assistant Boutique Manager within our South Yarra Boutique, you will be a brand ambassador for Scanlan Theodore. You will assist leading the store, develop client relationships and work collaboratively with your team to drive a strong sales result.

You will assist as a leader to:

• Be a pivotal brand ambassador for Scanlan Theodore, upholding company policies and procedures
• Support the Boutique Manager in managing the team effectively, leading by example
• Drive the team to achieve success
• Inspire and motivate your team, supporting the Boutique Manager in identifying individual potential and providing coaching to Client Advisors
• Create a positive team culture which promotes high employee performance while maintaining a client-centric approach

The ideal candidates will have:

• Experience in a similar position
• Background in overseeing a store, supporting the personnel of a store and making decisions including rostering of employees
• Full time availability on a Sunday to Thursday rotation

Why work with us?

• Competitive salary package
• Opportunity to work with a talented and passionate team
• Seasonal wardrobes
• Excellent bonus structures and incentives
• Training and development
• Company Progression

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements and commitment to our values.

If this Full-Time opportunity sounds like your next challenge, complete your application by clicking the Apply Now button and we will be in touch.

In anticipation of a high volume of applicants, only shortlisted candidates will be contacted.

About us:

Scanlan Theodore is a heritage Australian House - an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftmanship.

Founded in 1987 by Gary Theodore, the House's long-standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves - crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

About the role:

As a Boutique Manager within our Chadstone Boutique, you will be a brand ambassador for Scanlan Theodore. You will lead the store, develop client relationships and work collaboratively with your team to drive a strong sales result.

You will take ownership as a leader to:

• Be a pivotal brand ambassador for Scanlan Theodore, upholding company policies and procedures
• Manage the Boutique effectively, leading by example
• Drive the team to achieve success
• Inspire and motivate your team, identifying individual potential and facilitating developmental opportunities
• Create a positive team culture which promotes high employee performance while maintaining a client-centric approach

The ideal candidate will have:

• Previous experience in a retail management position
• A client-centric customer service approach
• Proven success in team member coaching or development
• Full time availability on a Tuesday to Saturday rotation

Why work with us?

• Competitive salary package
• Opportunity to work with a talented and passionate team
• Seasonal wardrobes
• Excellent commission structures and incentives
• Training and development
• Company Progression

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements and commitment to our values.

If this Full Time opportunity sounds like your next challenge, complete your application by clicking the Apply Now button and we will be in touch.

In anticipation of a high volume of applicants, only shortlisted candidates will be contacted.

About us:

Scanlan Theodore is a heritage Australian House - an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftmanship.

Founded in 1987 by Gary Theodore, the House's long-standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves - crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

About the role:

As a Boutique Operations Coordinator within our Armadale Boutique, you will be responsible for overseeing and coordinating the operational activities within the Boutique. Based in a Boutique and working closely with the Boutique management team, this position plays a crucial role in ensuring daily business objectives are achieved. The role seeks to optimise efficiency and support the Boutique and Online Client by maintaining accurate inventory.

This role will:

• Collaborate with the Boutique management team to develop and optimize boutique processes, ensuring efficient stock management, and overall boutique operations.
• Collaborate with Head Office in processing all incoming and outbound stock movement through Apparel21 (AP21) (transfers, shipments, returns, recalls etc.).
• Ensure accuracy of boutique inventory levels in AP21, investigating discrepancies with urgency and communicate findings to boutique management and the Operations Team.
• Lead the preparation of inventory for seasonal changeover, product launches or when replenishment is received.
• Lead in the completion of all online (Ship from Store) orders that are allocated to the boutique, ensuring accurate fulfilment and timely dispatch to clients.
• Support the retail team in executing Scanlan Theodore Visual Merchandising standards, ensuring all stock on the Boutique floor is reflective of VM direction.
• Support boutique management in raising maintenance issues to management and the Operations Team in a timely manner.
• Support the Boutique management team to provide an exceptional client experience, assisting clients where required.
• Implement an organisational process for Back of House (BOH) in line with the delivery calendar, gaining feedback from boutique management team.
• Ensure the implementation of BOH processes, stock procedures and best practices by all team members, raising concerns to the boutique management team when required.

The successful candidate will have:

• Previous experience in an operational, stock management or sales position within the retail industry.
• Computer literacy, including proficiency in Microsoft Office suite and point-of-sale systems, inventory management software and other retail-related technologies.
• The desire to work in a fast-paced environment with a positive attitude.
• Highly developed organisational and time management skills; high level of initiative and problem-solving skill capacity.
• Ability to work flexibly and adapt to shifting priorities, adjusting workload and priorities accordingly.
• Availability across Monday to Friday 

Why work with us?

• Seasonal wardrobes
• Excellent incentives
• Competitive salary package
• Training and development
• Company Progression

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements and commitment to our values.

If this Full-Time opportunity sounds like your next challenge, complete your application by clicking the Apply Now button and we will be in touch.

In anticipation of a high volume of applicants, only shortlisted candidates will be contacted.

About us: 

Scanlan Theodore is a heritage Australian House - an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftmanship.

Founded in 1987 by Gary Theodore, the House's long-standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves - crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

About the role:

As a full-time Client Advisor for our Emporium Boutique, you will seek to create excellent client experiences and contribute to the success of the Boutique through achieving productivity targets. This role is perfect for an individual who is passionate about the luxury fashion industry, styling and enhancing the overall client experience.

This role will:

• Embody and inspire exceptional client experience standards in presentation and behaviour in line with Scanlan Theodore standards.
• Consistently strive to meet Boutique and individual productivity targets.
• Build rapport with clientele, establishing a wealthy client database and maintaining long term client relationships.
• Leverage various Client Relationship Management (CRM) tools available to cultivate brand loyalty.
• Become a subject matter expert in product knowledge, fabrication, and personal styling to enhance client experience.
• Support the management team to create a collaborative, sales focused environment.

The ideal candidate:

• Previous experience in a similar position in the retail industry
• Ability to work within a team to achieve store targets and KPIs
• A brand ambassador with a natural ability to build rapport and develop client relationships
• Passionate about the Australian designer and luxury fashion markets
• Full-time availability across a Sunday to Thursday roster rotation

Why work with us?

• Competitive salary package
• Opportunity to work with a talented and passionate team
• Seasonal wardrobes
• Excellent bonus structures and incentives
• Training and development
• Company Progression

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements and commitment to our values.

If this Full Time opportunity sounds like your next challenge, complete your application by clicking the Apply Now button and we will be in touch.

Please note only applicants who are successful will be notified.

About us: 

Scanlan Theodore is a heritage Australian House - an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftmanship.

Founded in 1987 by Gary Theodore, the House's long-standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves - crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

About the role:

As a casual Client Advisor for our South Yarra Boutique, you will seek to create excellent client experiences and contribute to the success of the Boutique through achieving productivity targets. This role is perfect for an individual who is passionate about the luxury fashion industry, styling and enhancing the overall client experience.

This role will:

• Embody and inspire exceptional client experience standards in presentation and behaviour in line with Scanlan Theodore standards.
• Consistently strive to meet Boutique and individual productivity targets.
• Build rapport with clientele, establishing a wealthy client database and maintaining long term client relationships.
• Leverage various Client Relationship Management (CRM) tools available to cultivate brand loyalty.
• Become a subject matter expert in product knowledge, fabrication, and personal styling to enhance client experience.
• Support the management team to create a collaborative, sales focused environment.

The ideal candidate:

• Previous experience in a similar position in the retail industry
• Ability to work within a team to achieve store targets and KPIs
• A brand ambassador with a natural ability to build rapport and develop client relationships
• Minimum three days availability inclusive of weekends

Why work with us?

• Competitive salary package
• Opportunity to work with a talented and passionate team
• Seasonal wardrobes
• Excellent bonus structures and incentives
• Training and development
• Company Progression

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements and commitment to our values.

If this opportunity sounds like your next challenge, complete your application by clicking the Apply Now button and we will be in touch. Please detail your weekly availability on your CV or cover letter.

Please note only applicants who are successful will be notified.

About us:

Scanlan Theodore is a heritage Australian House - an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftmanship.

Founded in 1987 by Gary Theodore, the House's long-standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves - crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

About the role:

As an Assistant Boutique Manager for our David Jones Chadstone Boutique, you will be a pivotal brand ambassador for Scanlan Theodore. You will assist with leading the store, develop client relationships and work collaboratively with your team to drive a strong sales result.

You will assist as a leader to:

• Be a pivotal brand ambassador for Scanlan Theodore, upholding company policies and procedures
• Support the Boutique Manager in managing the team effectively, leading by example
• Drive the team to achieve success
• Inspire and motivate your team, supporting the Boutique Manager in identifying individual potential and providing coaching to Client Advisors
• Create a positive team culture which promotes high employee performance while maintaining a client-centric approach

The ideal candidates will have:

• Previous experience in a retail management or supervisory role, Australian designer or luxury fashion experience is advantageous
• A client-centric customer service approach
• A passion for team member coaching and development
• Full time availability on a Sunday to Thursday rotation

Why work with us?

• Competitive salary package
• Opportunity to work with a talented and passionate team
• Seasonal wardrobes
• Excellent bonus structures and incentives
• Training and development
• Company Progression

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements and commitment to our values.

If this Full Time opportunity sounds like your next challenge, complete your application by clicking the Apply Now button and we will be in touch.

In anticipation of a high volume of applicants, only shortlisted candidates will be contacted.

About us:

Scanlan Theodore is a heritage Australian House - an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftmanship.

Founded in 1987 by Gary Theodore, the House's long-standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves - crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

About the role:

As an Assistant Boutique Manager for our David Jones Bourke Street Boutique, you will be a brand ambassador for Scanlan Theodore. You will support the Boutique Manager to lead the store, develop client relationships and work collaboratively with your team to drive a strong sales result.

You will assist as a leader to:

• Be a pivotal brand ambassador for Scanlan Theodore, upholding company policies and procedures
• Support the Boutique Manager in managing the team effectively, leading by example
• Drive the team to achieve success
• Inspire and motivate your team, supporting the Boutique Manager in identifying individual potential and providing coaching to Client Advisors
• Create a positive team culture which promotes high employee performance while maintaining a client-centric approach

The ideal candidate will have:

• Previous experience in a retail supervisory position
• A client-centric customer service approach
• A thorough understanding of high-end fashion
• Full time availability on a Sunday to Thursday rotation

Why work with us?

• Competitive salary package
• Opportunity to work with a talented and passionate team
• Seasonal wardrobes
• Excellent bonus structures and incentives
• Training and development
• Company Progression

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements and commitment to our values.

If this Full Time opportunity sounds like your next challenge, complete your application by clicking the Apply Now button and we will be in touch.

In anticipation of a high volume of applicants, only shortlisted candidates will be contacted.

About us:

Scanlan Theodore is a heritage Australian House - an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftsmanship.

Founded in 1987 by Gary Theodore, the House's long-standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves - crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

About the role:

We are seeking a driven and passionate CRM and Loyalty Lead to join our eCommerce Team. As an integral part of the digital team, the CRM and Loyalty Lead is responsible for shaping customer relationships and driving omni channel initiatives across domestic & international markets. The role will be responsible for extracting useful data to help develop meaningful insights that help deliver a world class CRM and loyalty program. This role is a full-time in-person position, based at our Melbourne Head Office.

This role will:

• Run the implementation and optimisation of Salesforce CRM across global markets, ensuring seamless integration with existing systems and processes.

• Support retail CRM platforms to drive insights and personalised strategies to drive engagement and increased revenue.

• Daily management of the company's first comprehensive loyalty program using Loyalty Cloud, tailoring it specifically to our premium customer base and brand ethos.

• Create and execute sophisticated, personalised communication strategies including segments/journeys/triggers and automations that enhance customer engagement. Using both Online/ Retail CRM platforms.

• Drive weekly strategic discussions with C-suite leadership across US and Australian markets, presenting performance metrics and strategic insights.

• Managing acquisition and retention strategies globally

• Analyse customer behaviour patterns and data to inform product strategy and marketing initiatives, providing actionable insights to key stakeholders.

• Transform our customer data strategy through Salesforce implementation, establishing best practices and procedures for data management.

• Collaborate with retail teams to ensure seamless customer experiences across all touchpoints and markets.

• Define and implement personalisation strategies for our most valued global clients, ensuring alignment with our brand positioning.

• Monitor and report on key performance metrics, providing regular updates to senior leadership on program effectiveness and ROI.

• Build and maintain strong relationships with key stakeholders across all departments and markets to ensure aligned customer experience delivery.

• Lead continuous improvement initiatives for CRM and loyalty programs based on customer feedback and performance data.

Who you are:

Essential

• Minimum 5 years of CRM experience in luxury retail or premium fashion, with demonstrated success in developing and implementing customer engagement strategies.

• Strong technical understanding of Salesforce and its capabilities, with proven experience in system implementation and optimization.

• Advanced Excel capabilities

• Proven track record in developing and managing loyalty programs for high-value customers in premium or luxury markets.

• Experience presenting to and collaborating with C-suite executives, with excellent strategic thinking and communication abilities.

• Deep understanding of customer behaviour and expectations, with the ability to translate insights into actionable strategies.

• Strong analytical skills with demonstrated experience in data analysis and performance metrics reporting.

• Excellent project management skills with the ability to manage multiple priorities across international markets.

• Superior interpersonal and stakeholder management skills, with proven ability to build strong relationships at all levels.

• Bachelor's degree in Marketing, Business, or related field

Desirable

• Experience working across international markets, particularly in the US retail sectors.

• Additional qualifications in Digital Marketing or Customer Experience Management.

• Previous experience in the luxury fashion industry.

Why work with us?

• Competitive salary package

• Opportunity to work with a talented and passionate team

• Product discounts

• Training and development

• Company progression

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contributions, achievements and commitment to our values.

If this opportunity sounds like your next challenge, complete your application by clicking the Apply Now button and we will be in touch. Please also note that this role is a full-time in-office position.

In anticipation of a high volume of applicants, only shortlisted candidates will be contacted.

About us: 

Scanlan Theodore is a heritage Australian House - an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftmanship.

Founded in 1987 by Gary Theodore, the House's long-standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves - crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

About the role:

As a full-time Client Advisor for our Scanlan Theodore David Jones Boutique, you will seek to create excellent client experiences and contribute to the success of the Boutique through achieving productivity targets. This role is perfect for an individual who is passionate about the luxury fashion industry, styling, and enhancing the overall client experience. You will seek to create an established client network and consistently strive to meet individual productivity targets.

This role will:

• Embody and inspire exceptional client experience standards in presentation and behaviour in line with Scanlan Theodore standards.
• Consistently strive to meet Boutique and individual productivity targets.
• Build rapport with clientele, establishing a wealthy client database and maintaining long term client relationships.
• Leverage various Client Relationship Management (CRM) tools available to cultivate brand loyalty.
• Become a subject matter expert in product knowledge, fabrication, and personal styling to enhance client experience.
• Support the management team to create a collaborative, sales focused environment.

The ideal candidate:

• Previous experience in a similar position in the retail industry
• Ability to work within a team to achieve store targets and KPIs
• A brand ambassador with a natural ability to build rapport and develop client relationships
• Full-time availability across a Tuesday to Saturday or Sunday to Thursday roster rotation

Why work with us?

• Competitive salary package
• Opportunity to work with a talented and passionate team
• Seasonal wardrobes
• Excellent bonus structures and incentives
• Training and development
• Company Progression

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements and commitment to our values.

If this Full Time opportunity sounds like your next challenge, complete your application by clicking the Apply Now button and we will be in touch. Please detail your weekly availability on your CV or cover letter.

Please note only applicants who are successful will be notified.

About us: 

Scanlan Theodore is a heritage Australian House - an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftmanship.

Founded in 1987 by Gary Theodore, the House's long-standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves - crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

About the role:

As a full-time Senior Client Advisor for our Fortitude Valley Boutique, we are seeking to provide elevated client experiences and contribute to the overall success of the Boutique. You will seek to create an established client network and consistently strive to meet individual productivity targets.

This role will:

• Embody and inspire exceptional client experience standards in presentation and behaviour in line with Scanlan Theodore standards.
• Consistently strive to meet Boutique and individual productivity targets.
• Build rapport with clientele, establishing a wealthy client database and maintaining long term client relationships.
• Leverage various Client Relationship Management (CRM) tools available to cultivate brand loyalty.
• Become a subject matter expert in product knowledge, fabrication, and personal styling to enhance client experience.
• Support the management team to create a collaborative, sales focused environment.

The ideal candidate:

• Previous experience in a similar position in the retail industry
• Ability to work within a team to achieve store targets and KPIs
• A brand ambassador with a natural ability to build rapport and develop client relationships
• Passionate about the Australian designer and luxury fashion markets
• Full-time availability

Why work with us?

• Competitive salary package
• Opportunity to work with a talented and passionate team
• Seasonal wardrobes
• Excellent bonus structures and incentives
• Training and development
• Company Progression

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements and commitment to our values.

If this Full Time opportunity sounds like your next challenge, complete your application by clicking the Apply Now button and we will be in touch.

Please note only applicants who are successful will be notified.