Scanlan Theodore Loyalty is our way of recognising and appreciating your connection to the brand. It offers curated rewards — from thoughtful gestures to exclusive offers — designed to reflect your ongoing engagement with Scanlan Theodore. We provide benefits at our discretion as gestures of appreciation for your continued engagement.

To join, simply create an account and opt in to Scanlan Theodore Loyalty when signing up. This can be done online or in-store with the help of a Client Service Representative.

Each gesture is thoughtfully considered — from welcome gifts and styling invitations to complimentary shipping, early access to new collections, and seasonal previews. It’s a relationship built on care and attention, designed to honour your ongoing connection to the brand.

Simply log in to your account and select the ‘Loyalty’ tab to view any available benefits. Please note that rewards are not visible at boutique point of sale.

To mark the launch of Scanlan Theodore Loyalty, clients with an active account and qualifying engagement prior to 1 October 2025, may have received a welcome gesture as a token of appreciation. See our Terms and Conditions for further information about what qualifying engagement involves.

Your loyalty status expires after 12 months of inactivity. Some gestures, such as promotional codes, may have set expiry dates, which will be noted at the time of issue and will be visibale in your account. See our Terms and Conditions for further information about expiry.

Yes, except that we don't offer refunds for change of mind. For other returns or exchanges, our standard return and exchange policies apply. See our Terms and Conditions . If a reward was used in your purchase, your refund will be in the form of a reward. For example: If your order was $500 and you used a $100 reward, your refund would be $400 in cash and you will receive $100 in credit to use for another purchase.

Scanlan Theodore Loyalty is currently available to clients purchasing in the Asia-Pacific (APAC) region using AUD. Both In Boutiques and Online

Rewards are extended based on your ongoing engagement with the brand over a 12-month period. See our Terms and Conditions for further information about qualifying engagement and expiry of your reward status. If a reward or benefit is no longer visible, it may be because your reward status expired due to account inactivity. You will receive a reminder before your status is due to expire. This approach helps ensure clarity and consistency across your experience — whether Online, with Client Services, or in Boutique.

To be eligible for loyalty rewards, you must have an active account and be opted in to Scanlan Theodore Loyalty at the time of purchase.

Yes. To opt out, log in to your account and deselect the “Scanlan Theodore Loyalty” option under your preferences. This will remove your loyalty status immediately. Opting out will stop your participation in Scanlan Theodore Loyalty and you will no longer receive loyalty program benefits or communications. Your customer account will remain active for regular shopping and service purposes. Please note: If you choose to rejoin later, your previous rewards or recognition level cannot be reinstated.

Our Client Experience team is here to help. Please reach out for assistance with your account or rewards.